You enjoy tackling new challenges and achieving your career goals. But aside from your personal success, wouldn’t it be great to think that every year, over 250 million people are having an amazing time, thanks to your expertise? That’s what we can offer you.
EVENTIM USA is the American division of the European market leader in ticketing and live entertainment. Take advantage of the wide range of new opportunities and apply to join our growing team today!

Ticketing Systems Product Manager (WEB) (m/f/x) EVENTIM USA LLC

New York City, New York, USA

In your role as a WEB Ticketing Systems Product Manager (WEB TSPM) you will be responsible for providing front-line, top-notch service and support for our clients across North America. Equal parts relationship manager and tech support, your job will be to advise, assist, and advocate for our partners with special focus on the eCommerce side of the ticketing process. You are directly reporting to the Chief Operating Officer.

 

YOUR KEY RESPONSIBILITIES/ ACCOUNTABILITIES

 

  • Develop expertise on the eCommerce (WEB) EVENTIM products / services
  • Facilitate the sharing of best practices and constantly optimizing online sales channels
  • Accurately track and report all client interactions to ensure consistent, high-quality service
  • Assist full-service clients with event promotion and sales channel configuration
  • Troubleshoot and resolve or escalate technical support issues
  • Requires extreme attention to detail as well as excellent time management and communication skills
  • Operating a high availability help desk for system users and operators, quickly and thoroughly respond to support and service requests from client venues
  • Managing the WEB/APP CMS, and backoffice, creating ticketshops, enriching event, artist and venue pages in WEB/APP, optimizing SEO, localizing frontend messages and other public-facing texts, etc.
  • Planning, documenting, testing and implementation of major processes within the ticketing system including event enrichment, event release, sales channel creation, localization, etc.
  • Assisting in planning and implementing the ticket printing and fulfillment process
  • Provide first and second level support for users of the ticketing system, tracking and reporting issues with quality assurance and product management and development
  • Assisting the Operations Manager, Finance Manager, and the Product Manager and the Reporting Coordinator in generating detailed reporting from the ticketing system
  • Monitoring of requirements in JIRA for individual products, sorting requirements into releases providing clear status reports of all user stories in development for all products in use within the company
  • Assist the Operations Manager or Finance Manager in the event reconciliation, reporting, refunds and audit of the ticketing system
  • From time to time you may be required to perform other duties within the scope of the ticketing project

YOUR KEY KNOWLEDGE, EXPERIENCE & QUALIFICATIONS

 

  • Minimum of 4 years of previous experience in ticketing operations using the EVENTIM ticketing system including excellent knowledge of a minimum of four (4) of the following components: EVENTIM.WEB, EVENTIM.FANSALE, EVENTIM.BACKOFFICE, EVENTIM.MOBILE and EVENTIM.LIGHT
  • In addition to the core knowledge base, working knowledge of the following NET systems will be highly valued: EVENTIM.SALES, EVENTIM.PROMOTER, EVENTIM.TDL-ADMIN, EVENTIM.REPORTING, EVENTIM.ACCESS, and EVENTIM.PAYMENT
  • Customer service and support ideally with experience in corporate sales & support in an international environment
  • Experience in project management and external client engagements
  • Proficiency in MS Office: Word, Excel and PowerPoint
  • Excellent communication capabilities in English, preference will be given to candidates with additional Spanish, French or German language skills
  • Experience in a multicultural organization working with international customers and clients
  • Ability to manage multi-cultural client relationships with patience, transparency and fairness
  • A positive problem solving attitude
  • Tenacity, precision, integrity, flexibility and diligence
  • Work well under strict deadlines and in a high-pressure environment on complex projects
  • Supportive and reliable team member with a collaborative approach
  • Passionate about ticketing and live entertainment, with a friendly and approachable manner
  • Flexible and adaptable as the department grows

 

FURTHER INFORMATION 

 

The appointment will be made under EVENTIM’s standard terms and conditions. Prior to appointment the successful candidate is subject to a number of enquiries which could include a criminal record check and pre-employment screening for the purpose of immigration.  In the event of the successful candidate having a criminal record this would be reviewed on a case-by-case basis. Eventim USA is a proud equal opportunity/affirmative action employer supporting workforce diversity. We do not discriminate based upon race, ethnicity, ancestry, citizenship status, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), marital status, registered domestic partner status, caregiver status, sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, genetic information, military or veteran status, mental or physical disability, political affiliation, status as a victim of domestic violence, assault or stalking, or other applicable legally protected characteristics.


Apply online now to join Europe’s leading provider of ticketing and live entertainment.

We look forward to hearing from you.